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Returns & Refunds Policy

Wholesale goods are made to your specification — here is exactly when and how we make it right.

Our policy

Because every order is customized to your logo, capacity and preload, we do not offer unconditional or "no-questions" returns on bulk wholesale goods. This is standard for made-to-order B2B manufacturing and is stated before any order is confirmed.

What we cover

We stand behind factory quality. If goods arrive defective from the factory (e.g. failed capacity verification, non-functioning units) or we ship the wrong item versus the confirmed order, we will make it right at no cost to you through replacement or refund, as agreed case by case.

Inspection window & how to claim

Please inspect goods upon receipt and report any quality or shipment discrepancy within 7 days of delivery. Claims should include the order reference, photos or a short video of the issue, and (where relevant) the capacity-test result. We review claims promptly and propose a resolution — replacement on the next shipment or a refund for the affected units.

What is not covered

We cannot accept returns for damage caused after delivery (rough handling, water, improper use), for subjective changes of mind after artwork approval, or for issues outside the agreed specification. Original NAND flash is capacity-verified before shipment to avoid disputes.

Resolution

Approved claims are resolved by replacement (shipped with your next order) or a refund for the affected quantity — we confirm the method with you before acting. Our aim is a fair outcome that keeps the relationship, not a fight over the first order.

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